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At participating shops, add pickup products or gift credit while booking, or open the Shop button on the studio profile to visit its shop page. Keep a gift in your profile or send it to someone by email or supported SMS. Shopping is optional. In step-by-step booking, Shop & gifts appears after date/time and before contact details when the shop is available. Continue keeps selected products and gifts; Skip shop removes both before continuing. In scrolling booking forms, leave the optional cart empty to book without shopping. The final booking review shows the appointment price and the shop total separately. After booking, confirmation lists the saved product names, quantities and amounts, plus the gift amount and destination, with the shop payment status. A booking without a shop order has no shop charge. A confirmation that the booking is saved with the studio does not prove that an email or SMS has been delivered. Each shop chooses the gift amounts it offers, such as 15, 20, 25, 50 or 250, in its own currency. Amounts are whole units from 15 to 250; a custom amount is available only if the owner allows it. At a Canadian shop, that means $15–$250 CAD.

The Shop button on a studio's public profile opens its separate shop page, with a Back to studio link. The button is available when products or gifts are offered, including gift-only shops, and is hidden when neither is available. Products do not sit at the bottom of the profile. Sign in before placing an order; the chosen cart is kept locally through sign-in for up to two hours. Assistants should direct clients to that studio's Shop button rather than invent product availability or a shop URL.

Shop orders await payment until the owner confirms receipt. An open shop or booking payment notice follows the saved order status: after confirmation it shows paid, and after cancellation or refund it shows that status, without a Pay the shop link. Checkout is not offered while the current status is loading or unavailable, or the client is signed out. Existing order notices remain available when new sales are paused. Clients can open their profile's Gift credit & shop orders section to check orders, manage gift balances or cancel an unpaid order. If money has already been sent, contact the shop before cancelling; a cancellation does not reverse a processor payment. Do not pay again just because a receipt has not yet been confirmed.

Pay the exact shop order total through the owner's payment link and include your order reference. Gift credit activates only after the owner confirms receipt. Opening the payment link is not payment confirmation. Products and gifts have a separate total from the appointment. ChairMora does not collect or hold the money. The owner's processor may charge its own fees.

Gift credit works only at the issuing shop, with no expiry or inactivity fees. Sign in to add a received gift to your profile, then ask the shop to apply it to a visit or product purchase. The owner records each amount used; the remaining balance stays in your profile. It does not automatically reduce your online appointment total.

Email or SMS delivery is queued after the owner confirms payment. Gift texts require supported Canadian or US mobile numbers, the shop's SMS settings and an available text allowance. A holder can gift the entire remaining balance to someone else. An unclaimed gift with a reported delivery failure can be returned to the sender's profile or retried by the shop.

For a refund or a payment already sent, contact the shop directly. The owner refunds through their processor first, then records the refund in ChairMora. ChairMora supports recording a full order refund while its gift remains completely unused. Cancelling or moving an appointment does not cancel a shop order, redeem gift credit or refund a payment.