Privacy Policy

ChairMora Technologies Inc. (“ChairMora,” “we,” “us,” or “our”) provides an online marketplace and discovery directory connecting clients with verified independent barbershops, boutique hair salons, and chair artists, alongside booking and studio management software for studio owners.

This Privacy Policy applies to all individuals who visit our website (chairmora.com), discover studios, book appointments, or create a studio owner account. By accessing or using our platform, you acknowledge that you have read and understood this Privacy Policy.

We collect information in three ways: information you directly provide, information collected automatically, and information from others, such as authentication providers or a studio owner entering an appointment arranged outside ChairMora.

We use your data only for legitimate business and service purposes:

In the Greater Toronto Area call directory, opening the local shop call list records a coarse city and shop-category total. Viewing the list does not request or authorize outreach on your behalf. A daily hash prevents repeat browser counts and expires within two days; raw searches, precise visitor coordinates and contact details are not stored in demand records. Aggregate totals are retained for 180 days. Local options use public business website/directory facts and OpenStreetMap contact tags and coordinates; Google Maps links open only when you choose them.

We may send one relevant shop invitation to a reviewed published business email address with a documented basis for contact. Each invitation identifies ChairMora and provides an unsubscribe link. Shops must explicitly request a one-time automated AI callback; phone calls are transcribed under the phone-line retention described above. Outreach introduces ChairMora and invites the shop to consider listing, without pressure. Calls start only Monday to Friday, within 11 a.m. to 3 p.m. Toronto time and the shop's recently checked opening hours. Explicit no-call wording recognized in the recipient's transcript is recorded when the call ends; our team can also record a request received elsewhere. We retain the normalized number, shop, request time, source and note to block further outreach to that number across shop contacts. These blocks do not expire with call history. A phone-only opt-out does not change email preferences or prevent you calling ChairMora. Your contact information is not shared with these external shops.

Shop owners who received an owner outreach email and opened it more than once may get one short survey email asking what their current booking app is missing. We use how many times the email was opened, as reported by our email provider, only to decide who is asked. Each survey email has a personal link: tapping an answer saves it against your email address, and anything else you add on the survey page saves as you type. Answers are read by our team to decide what to build, are not shared outside ChairMora, and are kept until you ask us to delete them. The survey email has an unsubscribe link that also removes you from owner outreach.

• Facilitating Bookings: Transmitting your reservation instantly to the studio owner's dashboard and delivering direct confirmation emails.
• Studio-Entered Scheduling: Showing manually entered appointments on the studio calendar and reserving the occupied time so clients cannot book over it. If the studio provides the client's email, ChairMora sends an appointment confirmation to that address. If the studio records the client's permission and provides a mobile number, ChairMora may also send appointment texts. The studio handles changes directly with the client.
• Time Alerts: If you ask to be told when a time opens up, we store the studio, service, chosen chair, day and the time you chose with your account email, and your mobile number only if you tick the text option. We check the studio's availability every few minutes and send one alert by email and in your notification bell, plus one text if you opted in and the studio's plan includes texts. The studio does not see your alert unless you book. Alerts end once sent or when the day passes, you can remove them in My Account at any time, and records are deleted after 30 days or when you delete your account.
• Directory Discovery: Helping clients find nearby barbershops and salons by city, neighborhood, or specialty.
• Customer Support: Responding to inquiries, resolving booking discrepancies, and offering concierge onboarding for studios.
• Client Inbox and studio conversations: Delivering public-profile inquiries and email replies, plus in-app direct threads and group chats started by authorized studio team members. We store message text, sender names and account identifiers, studio and conversation membership, message times, read status and departures. Chat recipients need a verified email account matching the studio's client contact. Participants can read messages in their conversation; group members see each other's names and message history, but not email addresses through the chat.
• Studio email and preference records: We store campaign subjects, message bodies, recipient email addresses, sender, studio, send times and delivery status, together with each client's channel preferences and when they changed. Authorized owners, workspace members and stylists can send to subscribed clients within their granted client access. Email passes through our configured email delivery provider. A sent status records acceptance for delivery, not guaranteed inbox placement.
• Conversation retention: Studio conversations and campaign records remain until the studio's owning account is deleted. Leaving a chat removes future access and messages to you, but does not erase messages already shared with its other participants. Deleting your account removes your conversation memberships and authored chat messages, anonymizes retained membership names, and records studio email suppression. Copies of emails already delivered remain in their recipients' mailboxes.
• Booking alert records: Keeping a record of each alert email sent to a studio (type, recipient, time and whether it was delivered) so the studio can review it and the same alert is never sent twice. Deleting an alert from the dashboard log removes it from the studio’s view; the record itself is deleted with the studio’s account.
• Verified SMS self-service: Matching a confirmation code with the booked phone or email, sending an email verification code when needed, and handling booking status, requested changes or cancellation within the permitted window. Per-sender and platform limits reduce abusive traffic.
• Verifying Studios: Sending a one-time code by text to a studio's published phone number, and checking it against other listings, so that fabricated or duplicate businesses do not reach the directory. This is automated; no person reviews your application.
• Product Announcements: Publishing platform news to the notification area inside your account, and — only if you have explicitly opted in — emailing you the same announcement. We do not record who published an announcement, and an announcement carries no information about you.
• Billing and Account Notices: Showing private in-app service notices when a plan, paid-chair quantity, payment status, or chair allowance changes. These operational notices remain available even when optional product announcements are disabled.
• Platform Reliability & Security: Detecting bot behavior, and rate-limiting spam and code-guessing attempts.

The help chat on this site answers questions about ChairMora and can look up, change or cancel a booking. It is open to everyone, signed in or not.

• Conversation records: typed chatbot conversations from the website, Android app and iOS app are kept for 30 days for service support and reviewed by ChairMora administrators. Confirmation and verification codes are redacted. Clearing the chat clears your on-screen history; the support record expires separately.
• What is sent to the AI provider: only the words you type, a description of how ChairMora works, and relevant past help-chat preferences if available. The assistant does not receive your full account or booking record. Live booking details are checked by ChairMora's servers before they are shown.
• Looking up a booking: handled by our own servers, not the AI. You supply the confirmation code plus the email or mobile on the booking; both must match before anything is shown. Attempts are rate limited, and a wrong pair returns the same answer whatever was wrong, so the chat cannot be used to discover which codes exist.
• What the chat shows back: the studio, service, stylist, time and your own note — deliberately not the full contact details on the booking.
• Voice mode: if you choose to talk to the help chat, your microphone audio is streamed to our AI service provider only to understand and answer you during the call. ChairMora never records the audio. We keep a written transcript of the chat for up to one year, to see how voice help is used and improve it; it is linked to an anonymous browser identifier, and you are told at the start that chats are transcribed. Calls last up to 5 minutes, and each browser can start 5 in any 24 hours.
• Conversation memory: we share help-chat messages and written voice transcripts with Twilio's Conversation Orchestrator and Memory service so the assistants can remember relevant preferences across visits once this feature is enabled. We remove common contact details and verification codes before sharing them. Website chat and website voice use the same anonymous browser identifier; the phone line and messaging use channel identifiers. We do not automatically link these records to your ChairMora account. A remembered preference does not verify a booking or replace current studio prices and availability.
• Booking by voice: voice help can find studios, services and open times and then open the studio's booking page for you to confirm; it never completes a booking itself. To change or cancel a booking it needs the confirmation code and the email or mobile number it was made with, exactly like the text chat, and it reads back only the booking's service, studio, time and stylist.
• Studios near you: if you ask for studios near you, your browser asks for permission to share your location. Your coordinates stay in your browser and are used only to sort studios by distance; only the resulting studio names and rough distances are shared with the voice assistant. If you decline, your browser's time zone is used to guess a rough area instead. ChairMora does not store your location.
• Session identifier: your browser stores a random string so we can limit how many questions and lookups one browser makes. It identifies a browser, not a person, and clearing site data replaces it.
• SMS questions: SMS questions about ChairMora use the same product knowledge as the website help chat. The question text may be sent to our AI provider; the confirmation code, contact detail and full private booking record are not supplied as booking context. While a booking is currently verified, the assistant may also receive the studio name, its rescheduling allowance, the number of changes used, the cutoff and the explanation of whether another move is allowed. A refusal may include the studio's public phone number. This policy context expires with the verified session; it does not include the client's name, confirmation code or booked contact details.
• WhatsApp questions: The ChairMora WhatsApp sender's guided booking flow uses live ChairMora shop, service and availability data. We use the same limited rescheduling policy context for a currently verified appointment as described for SMS above. We retain its conversation copy for 30 days in the platform admin area. Twilio may use the conversation to derive preferences in our configured Memory store. A preference is never used as proof that you own a booking.
• Please do not type payment card numbers, passwords or health information into the chat. It does not need them and never asks for them.

The Live Guide is a voice assistant inside the Studio Workspace for studio owners on paid plans. It is only switched on when an owner opens it and presses Start, and only while that session lasts (up to 5 minutes, drawn from the plan's monthly Live Guide minutes).

• Voice and text: while a session is open, the owner's microphone audio and any typed questions are streamed to our AI service provider to understand the question and speak the answer. ChairMora does not record or store the audio or the conversation; the transcript exists only on the owner's screen and disappears when the panel is closed.
• What the guide is told: a fixed description of how ChairMora works, the studio's name, the owner's first name and the studio's setup progress (for example, whether hours or services have been added).
• Business data (Studio AI Suite and Enterprise): when the owner asks, the guide can look up that studio's own bookings and their values, cancellation patterns, reviews and Client Inbox messages. These answers can include client names, services, appointment times and notes. Client email addresses and phone numbers are never shared with the guide. A studio can only ever reach its own records.
• Analytics: the Analytics page is worked out in the owner's browser from the studio's own bookings. “Find gaps in my services” (Studio AI Suite and Enterprise) sends our AI service provider totals only: bookings and revenue by service, stylist, day and hour, and counts of new and returning clients. It sends no client names or contact details.
• Cancellation records: from September 23, 2026, ChairMora records when a booking was cancelled and whether the client or the studio cancelled it, so studios can understand their cancellation patterns.
• Clients: if you book with a studio that uses the Live Guide, your name and appointment details may be processed as described above to answer that studio's questions about its own business. They are not used to advertise to you.

When you call the ChairMora phone number, an automated voice assistant answers questions about ChairMora. It tells you at the start of the call that calls are transcribed.

• What we keep: your phone number, the time and length of the call, a written transcript of what was said, and any links we texted you. We do not keep an audio recording.
• Why: to answer your questions, text you links you ask for, prevent abuse (calls per number are limited), and keep records of our support conversations.
• Processing: your voice is processed by our AI service provider to understand and answer you during the call. We also share a redacted written transcript with Twilio's Conversation Orchestrator and Memory service to remember relevant preferences for future conversations.
• Texts: we only text you a link when you say yes on the call, at most three per call. Reply STOP to opt out of texts.
• How long: call records are deleted after one year. To ask for yours to be deleted sooner, use our contact form.
• Managing a booking by phone: the phone line can check, move or cancel your own online booking. It texts you, and you reply with your confirmation code (or say it). The booking is only found when that code matches a booking made with the number you are calling from. The code itself is not passed to our AI provider and is deleted when the call ends; the booking details discussed on the call are part of its transcript. The phone line cannot see accounts or anyone else's bookings.
• Booking a new appointment by phone: when you choose a time on the call, we hold it for 30 minutes under the name you give, with the number you are calling from and whether you asked for text reminders, and text that number a private link to confirm. The booking is only made when you confirm it on that page while signed in to your ChairMora account; it is then handled like any other booking. The studio sees nothing until you confirm. Held times that are never confirmed are deleted after 30 days.
• Booking by text: when you text a booking request to our number, we keep your answers (studio, service, stylist, time, name and whether you want reminders) with your number until the booking conversation ends or times out after 30 minutes, then hold the time for 15 minutes and text you the same kind of private link. We count messages and holds per number to prevent abuse. Your texts are not sent to an AI provider for booking.

We share information only under strict conditions:

• With Booked Studios: When you book a chair, the respective studio owner and stylist receive your name, phone, and appointment service note to fulfill your appointment.
• With the issuing shop and gift recipient:The studio owner and delegated workspace Admins can see shop orders, buyer details, intended gift recipient details, messages, delivery status, balances and redemption records to fulfil purchases and honour credit. A gift recipient receives the shop, value, optional message and private claim link/code through our email or SMS provider. Entering a recipient for a gift does not add them to a newsletter or authorize marketing messages. Keep claim links private; anyone using an unclaimed link while signed in may claim it. Shop payment links open the studio's external processor, where that processor's privacy terms apply. ChairMora stores only the order and the references the owner records.
• Deposit decisions: If a studio only asks clients with recent late cancellations or no-shows for a deposit, ChairMora checks your own booking history at that studio (only that studio) when you book, and tells the studio why a deposit was requested. Your history at one studio is never shown to another.
• With Your Stylist: If a studio switches on stylist alerts, the stylist assigned to your booking also receives the appointment details by email and/or text, including your note for the chair.
• With a Studio's Calendar App: If the studio subscribes to its private ChairMora calendar feed, that feed includes upcoming appointments, client names, and any phone numbers or notes entered for them, including studio-entered appointments. The studio controls where it subscribes to the feed and must keep its private address secure.
• Service Providers: Trusted providers that help us run ChairMora: cloud hosting and data storage, email delivery for account and booking messages, newsletter delivery, text and WhatsApp messaging, conversation memory, payment processing (Stripe), and AI service providers that power the help chat, studio assistant, studio Live Guide and phone voice assistance. Each receives only what it needs to do its job, and AI providers process requests only to generate the answer and under their commercial data terms. If you join the newsletter, we send your email address and subscription choice to our newsletter provider.
• Local-currency pricing: your browser may contact Country (api.country.is) to determine your country from its network IP, and Frankfurter to retrieve exchange rates. Requests omit cookies and the referring page address. ChairMora retains only a coarse country code in session storage and dated exchange rates and your currency preference in local storage; it does not retain the returned IP or request coordinates for pricing. If the country lookup is unavailable, device time zone and language-region settings are used. You can change the display currency on the pricing page. Stripe independently confirms the final payment currency, conversion rate, fees and taxes at checkout.
• Text Messaging Consent: We use booking-specific consent to decide whether to send appointment texts. We provide messaging information to our text messaging provider as needed to deliver texts and honor carrier opt-outs; we do not sell SMS consent or use it for third-party marketing.
• Legal Compliance: Only if required by subpoena, court order, or applicable Canadian or US law.
• No Third-Party Advertising: We never sell your personal information to data brokers.

We implement robust technical and organizational safeguards. Personal data is hosted in certified data centers with continuous monitoring, daily automated encrypted backups, and isolated database partitions.

While no Internet transmission is 100% immune to risk, ChairMora adheres to modern industry standards. For full details on our encryption protocols and audits, please review our Security & Trust Center.

We treat messages about your own booking differently from everything else.

• Service messages — confirmations, changes, cancellations and reminders for an appointment you made or a studio entered for you. These are part of the appointment service. Text messages are sent only where you agreed to them at booking; an email confirmation is sent when your email is provided for a studio-entered appointment.
• Replies to booking texts — if your studio has two-way SMS enabled, you may verify a coded online booking and ask about its status or request a change. SMS access expires after one hour and the system limits attempts and replies. Reply STOP to opt out of further texts. A bare CANCEL may also be treated as an opt-out by the carrier, so use CANCEL BOOKING to request an appointment cancellation.
• Manually entered appointments — ChairMora emails a confirmation if the studio provides your email. The studio manages changes directly. Adding your appointment does not enrol you in marketing.
• Product announcements — news about ChairMora. These appear in the notification bell inside your account. Getting them by email is off until you switch it on, consistent with Canada's anti-spam legislation, and every one carries a one-click unsubscribe that works without signing in and takes effect immediately.
• ChairMora Circle newsletter — joining through the newsletter form sends your email address to our newsletter provider for delivery and list management. It is separate from account announcement preferences and booking messages. You can unsubscribe using the link in any newsletter.
• Opt-outs stay saved. Unsubscribing or switching the setting off is recorded as an explicit choice; we never re-enrol you because a new feature launched or a new list was built. You can choose to enable a channel again.
• Studio bulk email — off for each studio until you explicitly subscribe using a verified email account. Importing your contact details, booking an appointment or joining a chat does not subscribe you. You can disable bulk email for one studio or all studios in Studio email & chat preferences on your account page or in Account Settings. Each studio email contains an unsubscribe link that works without signing in. Queued emails recheck your preference before sending. Studios use their own authorized client list; they cannot export the platform's client list.
• In-app direct messages and groups — enabled unless you turn them off, with separate choices per studio or across all studios. Turning a channel off blocks new messages in existing conversations too. A group pauses while a member has group chats disabled; it resumes if that member leaves or enables the channel again. You can leave a chat from its conversation. Leaving removes future access; the sender cannot reopen a direct thread after you leave. These preferences do not change public-profile inquiry replies, booking alerts, ChairMora announcements or newsletter subscriptions.

Depending on your jurisdiction (such as Canada under PIPEDA, California under CCPA/CPRA, or Europe under GDPR), you have specific statutory rights:

A studio may place a ChairMora booking widget on its own website. The embedded booking form loads from ChairMora and lets visitors choose a service, stylist and available time. If sign-in is needed, a secure ChairMora window opens. The widget receives confirmation after the booking succeeds.

ChairMora uses cookies and browser storage for site operation, preferences and the anonymous analytics described above:

• Session Tokens: Keeping studio owners securely logged into their dashboard.
• Theme Preferences: Saving your preference for Light Mode or Dark Mode.
• Visitor Analytics: Optional anonymous browser and per-tab visit identifiers for the 90-day site statistics described above. Collection stops when your browser sends Do Not Track or Global Privacy Control.
• Booking and shop drafts: Your browser's session storage can retain booking details, selected products and gift recipient/message details through sign-in for up to two hours. A valid private gift code may also be held locally through sign-in and is removed after a successful claim. Shop drafts are cleared when restored; booking drafts are cleared after confirmation. Session storage also ends when its browsing session ends. Gift links use a URL fragment so the code is not sent in the page request or referring URL.
• Help Chat Session Identifier: A random string that lets us cap how many questions and booking lookups a single browser makes. It identifies a browser, not a person.
• Guided Tour State: Whether you have already been shown the introductory tour, so it does not reappear on every visit. You can restart it from Settings.

We do not deploy cross-site tracking cookies from third-party social networks.